FAQ

Tree of Knowledge

All our doctors are board certified by the American Board of Pediatrics and maintain yearly continued medical education.
Yes, we are accepting patients that are new to the area, transferring to us with records from the previous pediatrician, and/or newborns.
If there is a life-threatening emergency please call 911.

In case of poisoning call the Poison Control phone number 1-800-222-1222.

If the office is closed and you have an urgent problem, call the main number of our office 847-869-4300 and follow the prompts.  Calls concerning medication refills or appointments should be made during normal business hours.

We offer all our customary services whenever our office is open (see office hours).  When the office is closed, urgent problems will be handled by our on-call physician.
We ask that you call the office to make an appointment for your child.  If you come without an appointment, we will try to work you into the schedule which may involve some waiting.  If your child is ill, it’s best to first call to speak to a physician.
We see sick children the same day that you call if the severity of the illness necessitates immediate care.
We schedule well-child care according to the American Academy of Pediatrics guidelines.  We recommend visits at 1-2 weeks, 1,2,4,6, 9,12,15 and 18 months of age.  Check-ups are also recommended for 2 and 3 year old children; then once a year, usually near the child’s birthday.  The doctor may change these recommendations depending on the child’s condition.
Before the following grades: Pre-school, kindergarten, 6th and 9th grades.  Annual exams are required for Jr. High and High School sports.
Yes. We recommend this per the guidelines of the American Academy of Pediatrics.  During these exams teens are able to get reliable answers to questions that may be difficult to ask other adults as well as counseling the teen on normal maturing and a healthy lifestyle.
If your insurance requires a referral to see a specialist, please give our office 5 days advance notice for processing. We will be happy to assist you!
We see children from birth thru the college years.
We ask that you bring your child’s immunization records, insurance card, Medical History and Patient Registration forms.  If you do not have your child’s immunization records, you must fill out an Authorization for Release of Information form and send it to your child’s previous doctor.  Patient Registrations and Medical History forms can be downloaded and filled out prior to your child’s visit.  Please arrive 15 minutes prior to your child’s visit so we may complete your child’s information for our billing system.
You are required by your insurance company to pay your co-payment obligation at the time of service.  To make your check-out easier, we collect the co-pay before your child is seen by the doctor.
Most patients in our practice associate with one physician; however, due to vacations, days-off, or physician schedules, your child may see another doctor during an urgent visit.
If your child has been seen within the last year, we can prepare a form from your child’s chart.  If we have not seen your child in the last year, you will have to schedule an appointment for a check-up.
We need a signed authorization to release records.  Patients over 18 years of age must sign the release themselves.
NO. Your doctor needs to examine the child and determine what treatment is appropriate.
Medication refills are handled on an individual basis based on your child’s health and medication needs.  Please call the office during business hours to request refills.
All children with a diagnosis of Attention Deficit-Hyperactivity Disorder on stimulant medicines require a medication check/visit every 4-6 months.  Between these visits, monthly refills may be requested by phone with at least 24hrs advance notice.  These prescriptions must be picked up at the office.  By federal regulations we are not permitted to mail, fax or phone in these prescriptions.
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Aetna Affordable Health Choices PPO
Aetna Choice POS II
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Aetna Health Network
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Beech Street PPO
Blue Cross Blue Shield PPO
Cigna HMO
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First Health (rental network)
Evolutions PPO
Great West HMO
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Healthcare’s Finest Network HFN EPO
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Humana PPO
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Interplan Health Group/HealthSmart PPO
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Medicaid
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Preferred Network Access PPO
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United Healthcare
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USA Managed Care PPO